Terms and conditions

    • Please read the terms and conditions below carefully. If you still can't find the answers you need then please emailstoresupport@umusic.comwith your order number or email address used for sign up.
    • Purchases must be made by 4:00pm BST on Tuesday 11th June 2019 to be eligible for a passcode to access pre-sale tickets for select tour dates.
    • If you have already pre-ordered the album from the official store, you are automatically eligible for pre-sale access and do not need to repurchase.
    • Codes will be emailed from 6:00pm BST on Tuesday 11th Please check your junk and clutter inboxes. It may take up to 2 hours for you to receive your passcode email.
    • The pre-sale will start at 09:00am BST on Wednesday 12th June 2019.
    • The passcode will give you access to pre-sale tickets on-sale where you'll get the chance to buy up to six (6) tickets for one (1) show of your choice. Each customer can claim a maximum of one offer.

    Eligible Date:





    Sat 16 Nov

    Liverpool Philharmonic Hall


    Sun 17 Nov

    Usher Hall


    Tue 19 Nov

    SEC Armadillo


    Wed 20 Nov

    O2 Apollo


    Fri 22 Nov

    St. David's Hall


    Sat 23 Nov

    The Forum


    Mon 25 Nov

    Eventim Apollo


    Fri 29 Nov

    Ipswich Regent Theatre


    Sat 30 Nov

    De Montfort Hall


    Mon 2 Dec

    Symphony Hall


    Tue 3 Dec

    Portsmouth Guildhall


    Thu 5 Dec

    Brighton Dome Concert Hall


    Fri 6 Dec

    Cliffs Pavilion


    Tue 10 Dec

    Royal Concert Hall


    Thu 12 Dec

    O2 City Hall


    Fri 13 Dec

    Bonus Arena



    • Only purchases made through the official store are eligible for pre-sale access.
    • Multiple sign up's and orders will receive only one passcode. We reserve the right to disqualify email addresses suspected of trying to obtain multiple codes for resale use.
    • Only a limited number of tickets are available. There is no guarantee that you will be able to buy tickets to a show by using your passcode.
    • Passcodes have no cash value and are non-transferable, case-sensitive, and good for one-time use only.
    • Tickets cannot be resold or transferred under any circumstances. If the event organisers reasonably believe this to be the case the barcode on the ticket will be voided, prohibiting entry to the concert.
    • You will be responsible for providing your own transport and accommodation.
    • Passcodes will be generated by Ticketmaster.
    • If you have any issues with using or receiving your code please emailstoresupport@umusic.comquoting your order number or the email address used for purchase/sign up and they will issue you a new one.
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